Please contact us if you are dissatisfied with or need to return an item. Damaged or missing items must be reported within 48 hours of receipt. We will accept the return provided it is unused, in original box/package, is in like new condition and returned within 30 days of receipt. Special ordered parts may incur a 15% return fee.
Some Special ordered parts, Electrical parts and Performance parts are non-returnable. Refunds will not be authorized on items that have been altered and/or painted.
No refunds or exchanges will be accepted after 30 days of receipt.
We accept returns within 30 days!
Contacting us for Refunds
To initiate a return, please either email us or submit a ticket or request a callback from us via this page: https://www.moparpartssales.co/contact-us and a member of our team will get back to you with assistance and next steps to process your return for a replacement or a refund.
Products being returned must be unused, uninstalled and in their original condition. This means that the products should not have been modified, altered or damaged as a result of attempted installation or usage. Products being returned should also come with all accessories and original packaging.
Items that were damaged, lost or stolen in transit
In the event your item gets lost or damaged in transit please contact us or submit a ticket or request a callback from us via this page: https://moparpartssales.co/contact-us and a member of our team will get back to you with assistance and next steps. Do not initiate a claim directly with the carrier.
Required Details for Returns
When getting in touch with us for a Return, make sure to include the following information for us to easily reference your order and facilitate the return quicker:
Items you intend to return
Detailed explanation of why items are being returned
Indicate whether you want a replacement or a refund
Our team will contact you should we need additional information.
Restocking Fees and Other Charges
Return of Items ordered in error may be subject to a 15% restocking fee. Customers are responsible for return shipping charges. Do not return merchandise to us COD or Postage Due as these returns will be refused.
For approved returns where customers wish to request for a refund, we will initiate a refund applicable to the original payment method used by the customer for the original order within 3 days. Please be aware that the time between us initiating the refund to the refund being reflected to your account varies across payment methods and financial institutions.
How do I return or exchange an item?
First, contact us for a return authorization number by emailing us at firstname.lastname@example.org Then, ship the part(s) back to us in the original, undamaged, package along with a copy of the invoice. Be sure to buy insurance for the return shipment, because we’re not responsible for returns that get lost or damaged in transit.
What if you sent me the wrong part?
In the unlikely event that we made a mistake and sent you the wrong part, email us at email@example.com at we’ll start the process of getting you the correct part. The wrong part must be returned to us within 30 days.
What if I ordered the wrong part?
You’re welcome to return it as long as it’s within 30 days of receipt and the part meets all of the requirements listed above.
How long do I have to return or exchange a part?
Return requests need to be made within 30 days of receipt.
Can I return/exchange a part for any reason?
Yes, as long as it meets the requirements listed above.
Are there certain parts I can’t return?
Yes. We cannot accept returns on:
- Used parts
- Parts that have been installed and tried
- Electrical parts
Note: We reserve the right to refuse and return any parts that we find to have been installed, used or do not meet the above criteria.
Do I have to pay any restocking fees?
Yes. There is a 15% restocking fee charged against all returned parts..
Do I have to pay for return shipping?
Yes. You’re responsible for return shipping fees. The only exception is if you have to return or exchange a part because of a mistake on our end.
How long will it take to receive my refund?
You will receive your refund 5-10 business days after your return is done processing.
How long do returns take to process?
Please allow 2-3 weeks for processing.
What if the part is defective or damaged?
If parts are defective, please contact us within 15 days of receipt to inquire about a parts warranty refund.
What if my return never arrives? Do I still get a refund?
Since we’re not responsible for lost return shipments, we can’t issue a refund. That’s why we highly recommend getting a tracking number for your return shipment.
What if someone else purchased the part for me and I want to return or exchange it?
You can return or exchange the part as long as the person gives you the original invoice.
What if I need to make a warranty claim and return a part?
Call us to arrange your return/warranty claim at firstname.lastname@example.org to start the process.
What is a core return/core charge?
On some parts, we’re discounting the selling price on the assumption that you’re going to send us your old part. This old part is called a “core.” The core charge is something we add to the sale price of your part, then refund as soon as we get your old part.
So, a $100 part with a $50 core charge will be sold to you for $150. When you send us the old core, we’ll refund you the $50 core charge.
Can I cancel my order after it’s been placed?
Yes. An order, or a portion of an order, may be cancelled up until the time it is shipped and is no longer in our possession. Please you can email customer service at email@example.com
Is there a cancellation fee?
If the cancelled part was special ordered from the manufacturer, a return fee of 15% may apply.